Some International Calls Might Have Failed Due to a Parsing Error

Incident Report for Twilio

Resolved

Due to a software update, some international To numbers were incorrectly parsed for 20 hours and 47 minutes between 17:14 on 04/20/2023 and 12:01 on 04/21/2023 Pacific Time. During this period of time, customers may have experienced calls failures.

Posted Apr 24, 2023 - 12:24 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with voice calls got blocked. We will follow up and provide customer impact details within 2 hours.

Posted Apr 24, 2023 - 11:05 PDT