Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Call Failures to and from a Subset of Twilio's Numbers in Brazil
Incident
Report for Twilio
Resolved
The issue affecting call failures to and from a subset of Twilio's numbers in Brazil has been resolved, and the service is functioning normally at this time.
Update
We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for call failures to and from a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 4 hours.
Update
We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.
Update
We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).