SMS Deliver Delays to Multiple US Network via Subset of Shortcode

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple US network via subset of shortcodes. This incident has been resolved.

Posted Apr 27, 2024 - 00:59 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple US Network via Subset of Shortcode.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 23:17 PDT

Update

We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 16:32 PDT

Update

We continue to experience delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 12:32 PDT

Update

After some investigation, we’ve determined that we’re now experiencing delivery report delays over SMS to Multiple US Network via Subset of short-codes. SMS delivery is not impacted at the moment. We’ll provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 10:22 PDT

Update

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Network via Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 26, 2024 - 09:11 PDT

Investigating

Posted Apr 26, 2024 - 08:59 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).