Unable to Preserve Sender ID to All networks in Chile resulting to Inbound SMS failures to a Subset of Twilio Chile Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound SMS delivery delays when sending messages to a subset of Chile phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 23, 2023 - 08:32 PST

Monitoring

We are observing recovery in inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2023 - 06:20 PST

Update

We currently observe an issue in preserving sender IDs when sending SMS to all networks in Chile from a subset of Twilio Chile phone numbers resulting to Inbound SMS failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 22, 2023 - 23:15 PST

Update

We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 22, 2023 - 04:28 PST

Update

We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 21, 2023 - 12:38 PST

Update

We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 21, 2023 - 04:40 PST

Update

We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 21, 2023 - 00:42 PST

Update

We continue to experience inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2023 - 22:55 PST

Investigating

We are experiencing inbound SMS delivery delays when sending messages to a subset of Chile phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2023 - 21:55 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).