Failed Messages Sent with Scheduled Messaging Public Beta

Incident Report for Twilio

Resolved

We experienced failures for customers who are using the Scheduled Messaging public beta. All requests to schedule messages that were transmitted to Twilio before approximately 12:54 PM UTC on March 2, 2022 will be stuck in scheduled status past the scheduled send time, and will eventually fail with no outbound message sent. Note that this is the time when Twilio received the request to schedule and not the Send_At time for when messages were scheduled to go out. Requests to schedule messages transmitted to Twilio after 12:54 PM UTC on March 2, 2022 are not impacted. This incident is resolved.

Posted Mar 02, 2022 - 14:25 PST

Monitoring

We have started seeing recovery for Scheduled Messaging public beta failures. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 02, 2022 - 13:58 PST

Identified

The issue causing failures for customers using the Scheduled Messaging public beta has been identified. We are actively working with with engineering to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 02, 2022 - 12:19 PST

Update

We are experiencing failures for customers who are using the Scheduled Messaging public beta. All requests to schedule messages that were transmitted to Twilio before approximately 12:54 PM UTC on 3/2/2022 will be stuck in scheduled status past the scheduled send time, and will eventually fail with no outbound message sent. Requests to schedule messages transmitted to Twilio after 12:54 PM UTC on 3/2/2022 are not impacted. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 02, 2022 - 11:21 PST

Investigating

Our monitoring systems have detected a potential issue with Scheduled Messaging public beta. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 02, 2022 - 10:57 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).