SMS Delivery Failures to T-Mobile US

Incident Report for Twilio

Resolved

We are no longer experiencing any issues with SMS delivery to T-Mobile from a subset of US local long codes. This incident has been resolved.

Posted Jan 25, 2022 - 19:55 PST

Update

We are observing successful SMS delivery to T-Mobile from a subset of US local long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 25, 2022 - 07:02 PST

Update

We are observing successful SMS delivery to T-Mobile from a subset of US local long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 23:11 PST

Update

We are observing successful SMS delivery to T-Mobile from a subset of US local long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 19:11 PST

Monitoring

We are observing successful SMS delivery to T-Mobile from a subset of US local long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 24, 2022 - 17:11 PST

Update

At this time we continue to see SMS Failures to T-Mobile from a subset of US local long codes. Some customers may see elevated Error 30024 responses. Our engineering team continues to actively work on a resolution. We will provide another update in 2 hours or as soon as we have additional information.

Posted Jan 24, 2022 - 14:56 PST

Identified

We've identified an issue with SMS Failures to T-Mobile from a subset of US local long codes. Some customers may experience elevated Error 30024 responses. Our engineering team is actively working on a resolution. We will provide another update in 1 hour or as soon as we have additional information.

Posted Jan 24, 2022 - 13:48 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Failures to T-Mobile from a subset of US local long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 24, 2022 - 11:40 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).