SMS Delivery Delays and Delivery Receipt Delays from Twilio Short Codes to New Zealand

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery and delivery receipts from Twilio Short Codes to New Zealand are operating normally.

Posted Apr 09, 2026 - 01:12 PDT

Monitoring

We have observed a recovery in SMS delivery and delivery receipts from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2026 - 23:13 PDT

Update

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 08, 2026 - 21:13 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 08, 2026 - 20:10 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 08, 2026 - 19:51 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).