On Call Engineers are Investigating

Incident Report for Twilio

Resolved

We have fully investigated the issue with delayed SMS delivery reports to US Verizon network from a subset of shortcodes, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Mar 25, 2021 - 13:04 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery reports delays to the US Verizon Network from a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 25, 2021 - 12:47 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).