SMS Delivery Delays to Google Voice in the US over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to Google Voice in the US over a subset of short codes. This incident has been resolved

Posted Oct 11, 2023 - 21:32 PDT

Monitoring

We have observed a recovery from the SMS delivery delays to Google Voice in the US over a subset of short codes. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 11, 2023 - 19:55 PDT

Update

We continue to experience SMS delivery delays to Google Voice in the US over a subset of short codes. Our engineering team is working with our carrier partner to resolve the issue. We will provide an update in 4 hours or as soon as more information is available.

Posted Oct 11, 2023 - 19:47 PDT

Update

We continue to experience SMS Delivery Delays to Google Voice in the US over a Subset of Shortcodes. Our engineering team is working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information is available.

Posted Oct 11, 2023 - 17:55 PDT

Update

We are experiencing SMS Delivery Delays to Google Voice in the US over a Subset of Shortcodes. Our engineering team is working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information is available.

Posted Oct 11, 2023 - 16:51 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Google Voice in the US over a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 11, 2023 - 16:45 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).