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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        WhatsApp Inbound messages are delayed.

        Incident Report for Twilio

        Resolved

        This incident with WhatsApp inbound messages delayed has now been resolved.
        Posted Sep 29, 2025 - 14:29 PDT

        Monitoring

        Engineers identified a spike in messages delayed in being sent from Meta to Twilio from 1:00 PM PST to 1:21 PM PST. Those messages have been resent and successfully processed.
        Posted Sep 29, 2025 - 13:30 PDT

        Identified

        A WhatsApp issue with inbound messages has been identified. Customers may have experienced issues in receiving WhatsApp messages. Our engineers are working to get this resolved. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 29, 2025 - 13:27 PDT
        This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).
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