Inbound SMS Failures from Australian Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures when receiving messages from Australian networks. This incident has been resolved.

Posted Nov 11, 2021 - 04:51 PST

Monitoring

We have started seeing recovery for inbound SMS delivery failures when receiving messages from Australian networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 11, 2021 - 03:07 PST

Update

We are continuing to experience inbound SMS delivery failures when receiving messages from Australian networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours, or as soon as more information becomes available.

Posted Nov 11, 2021 - 01:11 PST

Update

We are experiencing inbound SMS delivery failures when receiving messages from Australian networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour, or as soon as more information becomes available.

Posted Nov 11, 2021 - 00:11 PST

Investigating

Our monitoring systems have detected a potential issue with SMS from Australian networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 11, 2021 - 00:02 PST

This incident affected: CARRIER NETWORK (SMS, APAC).