SMS Delivery Failures to Multiple Networks over Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple networks and countries. This incident has been resolved.

Posted Jul 11, 2024 - 11:47 PDT

Monitoring

We are observing recovery in SMS delivery failures to multiple networks and countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2024 - 11:35 PDT

Update

We are experiencing SMS delivery failures to multiple networks and countries. Our engineers are investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2024 - 10:52 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 11, 2024 - 10:50 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).