Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to AT&T Network in the US From a Subset of Shortcodes
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. This incident has been resolved.
Investigating
We continue to experience SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue causing SMS delivery delays when sending messages to the AT&T Network in the US from a subset of shortcodes. We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue causing SMS delivery delays when sending messages to the AT&T Network in the US from a subset of shortcodes. We are no longer experiencing SMS delivery delays when sending messages to T-Mobile Network in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue causing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays when sending messages to AT&T and T-Mobile Networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).