Voice Calls Failures Towards Thailand

Incident Report for Twilio

Resolved

The issue affecting Voice calls towards Thailand has been resolved, and the service is functioning normally at this time. This incident has been resolved.

Posted Sep 17, 2021 - 01:57 PDT

Monitoring

We are observing recovery in Voice calls failures towards Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2021 - 23:56 PDT

Identified

We have identified the cause of Voice calls failures towards Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2021 - 23:44 PDT

Update

We are currently seeing Voice calls failures towards Thailand. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 16, 2021 - 22:48 PDT

Investigating

We've become aware of a potential issue with calls failures towards Thailand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 16, 2021 - 22:23 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).