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        Voice Calls Failures Towards Thailand

        Incident Report for Twilio

        Resolved

        The issue affecting Voice calls towards Thailand has been resolved, and the service is functioning normally at this time. This incident has been resolved.
        Posted Sep 17, 2021 - 01:57 PDT

        Monitoring

        We are observing recovery in Voice calls failures towards Thailand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 16, 2021 - 23:56 PDT

        Identified

        We have identified the cause of Voice calls failures towards Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 16, 2021 - 23:44 PDT

        Update

        We are currently seeing Voice calls failures towards Thailand. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 16, 2021 - 22:48 PDT

        Investigating

        We've become aware of a potential issue with calls failures towards Thailand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 16, 2021 - 22:23 PDT
        This incident affected: CARRIER NETWORK (Voice, APAC).