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US Shortcode MMS Outbound Delays for a Subset of Codes
Incident Report for Twilio
Resolved
We have not observed delays for outbound MMS Shortcode to US Carriers in the past 2 hours. This incident has been resolved and all systems are operational.
Posted Oct 08, 2020 - 10:03 PDT
Monitoring
We are no longer observing delays for outbound MMS Shortcode to US Carriers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 08, 2020 - 08:08 PDT
Identified
We are seeing a degradation of service to the AT&T network once again. Our engineering team is working with our carrier partner in order to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Posted Oct 08, 2020 - 03:24 PDT
Monitoring
We are seeing recovery on all mobile providers. Our engineering team is monitoring the situation until service is fully restored.
Posted Oct 08, 2020 - 00:40 PDT
Update
We are still experiencing MMS delivery delays from a subset of US short codes to AT&T and Verizon but are currently seeing recovery on T-Mobile and Sprint. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Posted Oct 07, 2020 - 17:25 PDT
Update
We are still experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Posted Oct 07, 2020 - 13:27 PDT
Update
We are still experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 07, 2020 - 11:32 PDT
Update
We are experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 07, 2020 - 10:31 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 07, 2020 - 10:22 PDT
This incident affected: CARRIER NETWORK (MMS Short Code, North America).