Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
MMS Delivery Delays to US Verizon from a Subset of Shortcodes
Incident
Report for Twilio
Resolved
We have observed full recovery in delivery reports with zero delays when sending MMS over a subset of Shortcodes to Verizon network. This incident has been resolved.
Monitoring
We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We have observed that delays in delivery of MMS over a subset Shortcodes to Verizon continues to occur. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in delivery report delays when sending MMS over a subset Shortcodes to Verizon. We have updated the system to deliver pictures through the standard MMS route. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Identified
The issue causing MMS delivery delays over a subset Shortcodes to Verizon has been identified. We are actively working with our carrier partner to resolve the issue. To reduce delivery delay during this time we have updated MMS to SMS for pictures to Verizon. This means the picture will be delivered quickly as an SMS with a URL directing to the picture. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are experiencing MMS delivery delays over a subset Shortcodes to Verizon. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (MMS Short Code, North America).