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System Metrics
SMS Delivery Delays and Delivery Failures to Smart and Globe Networks in the Philippines
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Smart and Globe network in the Philippines. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Smart and Globe network in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing message delivery delays and delivery failures to Smart and Globe networks in the Philippines via domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience message delivery delays and delivery failures to Smart and Globe networks in the Philippines via domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing message delivery delays and failures to Smart and Globe network in the Philippines via domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays to Smart and Globe network in the Philippines via domestic long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing message delivery delays to Smart and Globe network in the Philippines via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing message delivery delays to Smart and Globe network in the Philippines via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with delivery issues to Smart and Globe network in the Philippines via domestic Philippines longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, APAC).