Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Call Failure And Audio Quality Issue Towards Japan
Incident
Report for Twilio
Resolved
The issue affecting call failure and audio quality towards Japan has been resolved, and the service is functioning normally at this time.
Update
We have started seeing recovery in call failure and audio quality issues towards Japan. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We have started seeing recovery in call failure and audio quality issues towards Japan. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still observing call failure and audio quality issues towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing call failure and audio quality issues towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Investigating
We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing call failure and audio quality issue towards Japan has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with call failure and audio quality issues towards Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, APAC).