Call Failure And Audio Quality Issue Towards Japan

Incident Report for Twilio

Resolved

The issue affecting call failure and audio quality towards Japan has been resolved, and the service is functioning normally at this time.

Posted Jul 04, 2022 - 03:56 PDT

Update

We have started seeing recovery in call failure and audio quality issues towards Japan. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 04, 2022 - 03:06 PDT

Monitoring

We have started seeing recovery in call failure and audio quality issues towards Japan. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 04, 2022 - 01:20 PDT

Update

We are still observing call failure and audio quality issues towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Jul 03, 2022 - 01:05 PDT

Update

We are still observing call failure and audio quality issues towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 02, 2022 - 09:06 PDT

Update

We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 02, 2022 - 01:08 PDT

Update

We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 01, 2022 - 21:17 PDT

Investigating

We are observing call failure and audio quality issue towards Japan. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 01, 2022 - 19:17 PDT

Identified

The issue causing call failure and audio quality issue towards Japan has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 01, 2022 - 18:17 PDT

Investigating

Our monitoring systems have detected a potential issue with call failure and audio quality issues towards Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 01, 2022 - 17:57 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).