SMS Delivery Failures from Local Chilean Twilio Numbers to Chile Movistar

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures from Local Chilean Twilio phone numbers when sending long code SMS messages to Chile Movistar. This incident has been resolved.

Posted May 28, 2021 - 19:29 PDT

Monitoring

We are observing successful SMS delivery from Local Chilean Twilio phone numbers when sending long code SMS messages to Chile Movistar for the last 90 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 17:45 PDT

Update

We are still experiencing SMS delivery failures from Local Chilean Twilio phone numbers when sending long code SMS messages to Chile Movistar. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 15:46 PDT

Investigating

We are experiencing SMS delivery failures from Local Chilean Twilio phone numbers when sending long code SMS messages to Chile Movistar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2021 - 14:45 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).