We are no longer observing delays in availability of voice insight data. This incident has been resolved.
Posted Nov 29, 2022 - 15:06 PST
Monitoring
We are observing recovery with the availability of voice insight data. Our engineers will continue to monitor the issue to assure a full recovery. We will provide another update in 2 hours, or as soon as new information becomes available.
Posted Nov 29, 2022 - 13:56 PST
Update
Our engineers have identified the issue and are still working on reducing the delays in availability of voice insights data. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 29, 2022 - 11:59 PST
Identified
Our engineers have identified the issue and are working on reducing the delays in availability of voice insights data. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 29, 2022 - 11:08 PST
Update
We are currently investigating delays in availability of voice insights data for calls that ended after 9:00 PT. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 29, 2022 - 10:04 PST
Investigating
Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 29, 2022 - 09:58 PST
This incident affected: PROGRAMMABLE VOICE (Voice Insights).