SMS Delivery Failures From Local Brazil Long Codes to Numbers in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures from Local Brazil Long Codes to numbers in Brazil. This incident has been resolved.

Posted Dec 28, 2020 - 17:01 PST

Monitoring

We are observing successful SMS delivery from Local Brazil Long Codes to numbers in Brazil for the last 20 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 28, 2020 - 15:14 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 28, 2020 - 10:00 PST

Update

Our engineering team is still working with our carrier partner to resolve this issue. We will provide an update in 8 hours or as soon as we have additional information.

Posted Dec 28, 2020 - 02:00 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 27, 2020 - 21:57 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 27, 2020 - 20:03 PST

Investigating

We are experiencing SMS delivery failures from Local Brazil Long Codes to numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Dec 27, 2020 - 19:07 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).