Studio Messaging Scheduler Service 500 Errors

Incident Report for Twilio

Resolved

Twilio messaging-scheduler-service and messaging-scheduler-service-mms was degraded for 11 minutes between 3:14 pm and 3:25 pm Pacific Time on 09/12/2023. During this period of time customers may have experienced a high rate of 5xx failures, affecting the Studio and MMS products, respectively. The issue has now been resolved.

Posted Sep 15, 2023 - 15:48 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Studio 500 errors. We will follow up and provide customer impact details within 2 hours.

Posted Sep 15, 2023 - 15:23 PDT