Increased Delay for Super SIM Attaching to Networks in Some Countries

Incident Report for Twilio

Resolved

The issues causing an increased delay for Super SIMs attaching to networks has been resolved.

Posted Aug 06, 2020 - 18:48 PDT

Update

There is an ongoing network issue where Super SIMs in some countries may take longer to connect. These devices may need to switch their IMSI which can take up to three minutes. Our engineers continue to investigate and an additional update will be provided in the next 60 minutes.

Posted Aug 06, 2020 - 17:56 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 06, 2020 - 17:41 PDT