Querying Voice Call Records, Data Filter is Not Accurate, Due to DST on March 14

Incident Report for Twilio

Resolved

Voice call records has been resolved and is operating normally at this time.

Posted Mar 24, 2022 - 14:59 PDT

Update

Voice call records continue to show correctly. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 14:26 PDT

Monitoring

Voice call records are now showing correctly. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 24, 2022 - 13:56 PDT

Update

We are investigating an issue with querying the start/end times that are prior to the beginning of DST on March 14. The actual date filter that will be applied will be one hour from what it should be. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2022 - 13:05 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 24, 2022 - 12:44 PDT

This incident affected: DEVELOPER TOOLS (REST API).