Inbound calls failing to Brazil tollfree phone numbers

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Dec 01, 2018 - 23:49 PST

Identified

Our Carrier Partner has confirmed that they are experiencing a network outage on their platform resulting in failed inbound calls to Tollfree Numbers in Brazil. We are working with our carrier partner to resolve the issue and we will provide an update as soon as we have more information

Posted Dec 01, 2018 - 22:22 PST

Investigating

We have detected an increase in failures for inbound calls to Twilio tollfree phone numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue and will provide more information as soon as available.

Posted Dec 01, 2018 - 20:09 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).