Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Increase in failures for Network Traversal Service and Video Peer-to-Peer Rooms
      Incident Report for Twilio
      Resolved
      The issue is resolved. Network Traversal Service and Video Peer-to-Peer Rooms are working correctly in all regions at this time
      Posted Jul 12, 2017 - 18:53 PDT
      Update
      Our engineering team is continuing to work to resolve the issue. Only TURN servers in Twilio’s US2 region (US West Coast) are impacted. Other regions are operating normally, and users in those regions are not impacted by this incident.
      Posted Jul 12, 2017 - 18:27 PDT
      Investigating
      We are investigating an increase in ICE negotiation failures for some clients. The issue appears to be in Network Traversal Service, impacting both that product and Programmable Video Peer-to-Peer Rooms. Our engineering team is working to resolve the issue
      Posted Jul 12, 2017 - 17:59 PDT
      This incident affected: PROGRAMMABLE VIDEO (Peer-to-Peer Rooms, Network Traversal Service).
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