Increase in failures for Network Traversal Service and Video Peer-to-Peer Rooms

Incident Report for Twilio

Resolved

The issue is resolved. Network Traversal Service and Video Peer-to-Peer Rooms are working correctly in all regions at this time

Posted Jul 12, 2017 - 18:53 PDT

Update

Our engineering team is continuing to work to resolve the issue. Only TURN servers in Twilio’s US2 region (US West Coast) are impacted. Other regions are operating normally, and users in those regions are not impacted by this incident.

Posted Jul 12, 2017 - 18:27 PDT

Investigating

We are investigating an increase in ICE negotiation failures for some clients. The issue appears to be in Network Traversal Service, impacting both that product and Programmable Video Peer-to-Peer Rooms. Our engineering team is working to resolve the issue

Posted Jul 12, 2017 - 17:59 PDT

This incident affected: PROGRAMMABLE VIDEO (Peer-to-Peer Rooms, Network Traversal Service).