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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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We are observing recovery in voice traffic inbound to Rio de Janeiro Twilio numbers. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
Posted Mar 16, 2020 - 06:24 PDT
We are continuing to work with our carrier partner to resolve the issue. We will post additional information as they become available.
Posted Mar 16, 2020 - 05:01 PDT
We are observing inbound call failures to Rio de Janeiro Twilio numbers (+5521). Our engineers are working with our carrier partner to resolve the issue. We will update here as soon as additional information becomes available.
Posted Mar 16, 2020 - 03:58 PDT
This incident affected: CARRIER NETWORK (Voice, Latin America).