SMS Delivery Delays and Failures to the Mali Malitel Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to the Mali Malitel Network. This incident has been resolved.

Posted Feb 15, 2021 - 19:16 PST

Monitoring

We are observing improvement on SMS delivery delays and failures to the Mali Malitel Network. We will continue to monitor and ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2021 - 18:00 PST

Update

We are continuing to experience SMS delivery delays and failures to the Mali Malitel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2021 - 17:40 PST

Update

We are experiencing SMS delivery delays and failures to the Mali Malitel Network. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2021 - 16:39 PST

Investigating

Our monitoring systems have detected a potential issue with SMS to Mali. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2021 - 16:30 PST