SMS Delivery Delays To DigiTel C.A. Network In Venezuela

Incident Report for Twilio

Resolved

We have observed a full recovery of SMS over DigiTel C.A. Network in Venezuela and this incident has been resolved.

Posted Dec 13, 2023 - 03:35 PST

Update

We are continuing to observe recovery in SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 13, 2023 - 01:47 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 12, 2023 - 23:41 PST

Update

We continue to experience SMS delivery delays when sending messages to DigiTel C.A. Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 12, 2023 - 21:41 PST

Investigating

We are investigating delays in SMS Delivery To DigiTel C.A. Network In Venezuela. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 12, 2023 - 20:41 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).