MMS Delivery Delays for a Subset of Networks in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to a subset of networks in the US for long codes. This incident has been resolved.

Posted Oct 31, 2023 - 17:43 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to a subset of networks in the US for long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 15:45 PDT

Update

We are experiencing MMS delivery delays when sending messages to a subset of networks in the US for long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 11:46 PDT

Update

We are experiencing MMS delivery delays when sending messages to a subset of networks in the US for long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2023 - 09:46 PDT

Investigating

We are experiencing MMS delivery delays when sending messages to a subset of networks in the US for long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2023 - 08:56 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).