MMS Delivery Delays and Receipts Delays to US Carriers From a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing the issue causing MMS delivery delays and MMS delivery report delays when sending to US networks over a subset of Twilio Short Codes. This incident has been resolved.

Posted Feb 15, 2022 - 08:20 PST

Monitoring

We are observing recovery in MMS Delivery Delays and Receipts Delays to US Carriers from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2022 - 07:50 PST

Update

We are continuing to experience delays in receiving MMS receipts when sending to US carriers from a subset of Short Codes. We are no longer experiencing MMS delivery delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Feb 14, 2022 - 15:55 PST

Update

We are continuing to experience delays in receiving MMS receipts when sending to US carriers from a subset of Short Codes. We are no longer experiencing MMS delivery delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 13, 2022 - 22:54 PST

Update

We are continuing experiencing MMS Receipts Delays to US Carriers from a subset of ShortCodes. We are no longer experiencing MMS Delivery Delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 13, 2022 - 14:54 PST

Update

We are continuing experiencing MMS Receipts Delays to US Carriers from a subset of ShortCodes. We are no longer experiencing MMS Delivery Delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 13, 2022 - 10:46 PST

Investigating

We are experiencing MMS Delivery Delays and Receipts Delays to US Carriers from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2022 - 09:33 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).