Voice Insights data delayed

Incident Report for Twilio

Resolved

Voice Insights systems are now fully operational and the insights data is fully caught up.

Posted Mar 25, 2019 - 04:17 PDT

Monitoring

We have implemented a fix and are seeing recovery. We expect the insights data to be fully caught up in the next 15 minutes.

Posted Mar 25, 2019 - 04:05 PDT

Identified

We have identified the root cause of the issue and are implementing the fix.

Posted Mar 25, 2019 - 03:34 PDT

Investigating

We're investigating an issue with Voice Insights. Voice Insights data is delayed. Our team is working on this issue. We'll post updates as more information becomes available.

Posted Mar 25, 2019 - 03:21 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).