Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Calls to the video-recording-service API result in HTTP 500 errors
      Incident Report for Twilio
      Resolved
      This incident has been resolved.
      Posted Apr 02, 2020 - 13:16 PDT
      Monitoring
      A fix has been implemented and we are monitoring the results.
      Posted Apr 02, 2020 - 12:50 PDT
      Identified
      The issue has been identified and a fix is being implemented.
      Posted Apr 02, 2020 - 11:42 PDT
      Update
      Attempts to call the video recording API are failing with HTTP 500 errors at a 5% rate. Our engineers investigating the issue. We will provide more information as it is received.
      Posted Apr 02, 2020 - 11:34 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Apr 02, 2020 - 11:17 PDT
      This incident affected: PROGRAMMABLE VIDEO (Recordings) and DEVELOPER TOOLS (REST API).
      ← Current Status Powered by Atlassian Statuspage