Emergency Address Creation is Failing for Phone Numbers

Incident Report for Twilio

Resolved

We are no longer observing recovery in Emergency Address validation and registration. This incident has been resolved.

Posted Jul 07, 2022 - 23:46 PDT

Monitoring

We are observing recovery in Emergency Address validation and registration. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2022 - 21:56 PDT

Identified

The vendor that we use for Emergency Address validation and registration is experiencing an outage. Our Engineering team got in touch with their on-call support and we expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2022 - 20:48 PDT

Investigating

Our monitoring systems have detected a potential issue with emergency address creation and update failing for US and Canada. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 07, 2022 - 19:48 PDT

This incident affected: PHONE NUMBERS.