SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo

Incident Report for Twilio

Resolved

Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.

Posted Sep 18, 2026 - 15:43 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 18, 2026 - 15:24 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2026 - 14:23 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 18, 2026 - 14:21 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).