Delays for Voice Transcription

Incident Report for Twilio

Resolved

The delay issues with Voice Transcriptions have been resolved and and Voice Transcriptions are operating normally at this time. This incident has been resolved.

Posted Sep 28, 2022 - 15:09 PDT

Monitoring

Voice Transcriptions are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 28, 2022 - 14:45 PDT

Identified

Our engineers have identified the issue causing delays with voice transcriptions and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 28, 2022 - 13:59 PDT

Update

We are continuing to actively investigate delays with voice transcriptions. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 28, 2022 - 12:31 PDT

Update

We are investigating delays with voice transcriptions. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 28, 2022 - 11:30 PDT

Investigating

Our monitoring systems have detected a potential issue with voice transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 28, 2022 - 11:21 PDT

This incident affected: PROGRAMMABLE VOICE (Text-to-Speech, Recording Transcriptions).