Customer's Unable to Create New Requests for Hosting and Porting

Incident Report for Twilio

Resolved

We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

Posted Oct 21, 2026 - 10:00 PDT

Monitoring

We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 21, 2026 - 09:30 PDT

Identified

Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2026 - 08:35 PDT

Investigating

Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Oct 21, 2026 - 08:07 PDT

This incident affected: PHONE NUMBERS.