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        SMS / MMS Delivery Delays and Failures on Verizon Wireless from Toll-Free

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures when sending messages to Verizon Wireless over Toll-Free. This incident has been resolved.
        Posted Nov 07, 2022 - 16:50 PST

        Monitoring

        We are observing successful SMS and MMS delivery when sending to Verizon Wireless over Toll-Free. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 14:58 PST

        Update

        We are experiencing SMS and MMS delivery delays and failures affecting small percent of traffic sending to Verizon Wireless over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 14:45 PST

        Update

        We are continuing to investigate this issue.
        Posted Nov 07, 2022 - 14:13 PST

        Update

        We are continuing to investigate this issue.
        Posted Nov 07, 2022 - 14:13 PST

        Update

        We are experiencing SMS and MMS delivery delays and failures affecting small percent of traffic sending to Verizon Wireless over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 14:05 PST

        Investigating

        We are experiencing SMS and MMS delivery failures sending to Verizon Wireless over Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 07, 2022 - 13:34 PST
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America, MMS Toll-Free, North America).