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        Our Engineers are Investigating an Issue with WhatsApp Outbound Messages

        Incident Report for Twilio

        Resolved

        We have fully investigated the impact of a retroactive issue with WhatsApp outbound messages issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
        Posted Nov 22, 2025 - 12:27 PST

        Monitoring

        Our engineers are currently investigating the customer impact of a retroactive issue with WhatsApp outbound messages. We will follow up and provide customer impact details within 2 hours.
        Posted Nov 22, 2025 - 12:12 PST
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