MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.

Posted Sep 16, 2026 - 00:33 PDT

Monitoring

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 15, 2026 - 22:32 PDT

Update

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 15, 2026 - 20:45 PDT

Investigating

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 15, 2026 - 19:43 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).