Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays receiving message status events for messages sent to Verizon US handsets via toll-free numbers
Incident
Report for Twilio
Resolved
We have confirmed the full recovery of issues related receiving message status events for messages sent to Verizon US handsets via toll-free numbers. Service has been restored.
Monitoring
We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.
Investigating
We are again experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. As we stated previously, the impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.
Monitoring
We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.
Update
We are continuing to experience issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The impact is for message status events alone and does not have any impact on sending or receiving the messages. We will continue to work with our carrier partner to resolve this issue.
Investigating
We are experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The messages themselves are being delivered. The impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.
This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).