Delays receiving message status events for messages sent to Verizon US handsets via toll-free numbers

Incident Report for Twilio

Resolved

We have confirmed the full recovery of issues related receiving message status events for messages sent to Verizon US handsets via toll-free numbers. Service has been restored.

Posted Jul 15, 2019 - 03:24 PDT

Monitoring

We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.

Posted Jul 15, 2019 - 02:15 PDT

Investigating

We are again experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. As we stated previously, the impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.

Posted Jul 15, 2019 - 00:14 PDT

Monitoring

We are seeing recovery in receiving message status events for messages sent to Verizon US handsets via toll-free numbers. We will continue to monitor to ensure a full recovery.

Posted Jul 14, 2019 - 23:19 PDT

Update

We are continuing to experience issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The impact is for message status events alone and does not have any impact on sending or receiving the messages. We will continue to work with our carrier partner to resolve this issue.

Posted Jul 14, 2019 - 20:51 PDT

Investigating

We are experiencing issues receiving message status events for messages sent to Verizon US handsets via US/CA toll-free numbers. The messages themselves are being delivered. The impact is for message status events alone and does not have any impact on receiving messages. We will continue to work with our carrier partner to resolve this issue.

Posted Jul 14, 2019 - 18:44 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).