Private offering and Porting Request forms are currently unavailable in Console

Incident Report for Twilio

Resolved

The issues with Private Offering and International Porting fulfillment at Twilio has been resolved, and the Console is operating normally at this time.

Posted Jan 27, 2026 - 10:38 PST

Monitoring

Private Offering and International Porting fulfillment at Twilio are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 27, 2026 - 10:09 PST

Identified

While we have identified the issue, our engineering team is continuing to work on a fix for the issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails are being sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 16 hours or sooner if additional information becomes available.

Posted Jan 26, 2026 - 22:52 PST

Update

We are actively investigating ongoing issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails may not be sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 8 hours or sooner if additional information becomes available.

Posted Jan 26, 2026 - 08:17 PST

Update

We are actively investigating ongoing issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails may not be sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 4 hours or sooner if additional information becomes available.

Posted Jan 26, 2026 - 04:16 PST

Update

We are actively investigating ongoing issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails may not be sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 2 hours or sooner if additional information becomes available.

Posted Jan 26, 2026 - 02:24 PST

Investigating

Our engineers have identified the issue where the Private Offering form and Porting Request form in Console are currently unavailable. Our team is working on getting it restored. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 26, 2026 - 01:27 PST

This incident affected: PHONE NUMBERS.