SMS Delivery Delays and Failures to Multiple Networks in Canada

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. This incident has been resolved.

Posted Aug 12, 2025 - 07:16 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Multiple Networks in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 12, 2025 - 05:16 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 12, 2025 - 03:56 PDT

Update

We are continuing to investigate this issue.

Posted Aug 12, 2025 - 03:25 PDT

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 12, 2025 - 02:58 PDT

This incident affected: ZIPWHIP MESSAGING (SMS Long Code, North America, SMS Toll-Free, North America).