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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures to Claro Network in Puerto Rico
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to Claro Network in Puerto Rico over a subset of short-code numbers. This incident has been resolved.
Update
We continue to observe successful SMS delivery to Claro Network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing successful SMS delivery to Claro Network in Puerto Rico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery failures to Claro Network in Puerto Rico over a subset of short-code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).