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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Console Pages and API Keys Fail to Load for Some Users
Incident
Report for Twilio
Resolved
The issue affecting console and API key access for IE1 and AU1 regions has been resolved and the Active Phone Numbers page, Console credentials, and access to API keys are operating normally at this time.
Update
Our engineers have identified the issue causing errors when attempting to load the Active Phone Numbers page, console credentials, and API keys for certain regions, and continue to work to deploy a fix. As a workaround, users may access the Active Phone Numbers page or console credentials by selecting the US1 region. We expect to provide another update in 4 hours or as soon as more information becomes available. The issue now only affects the AU1 region, the issue affecting the IE1 region has been resolved.
Identified
Our engineers have identified the issue causing errors when attempting to load the Active Phone Numbers page, console credentials, and API keys, and are working to deploy a fix. As a workaround, users may access the Active Phone Numbers page or console credentials by selecting the US1 region. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate an issue where Console Credentials and API Keys fail to load for users utilizing the IE1 and AU1 Regions. We will update in 1 hour, or as soon as we have more information.
Investigating
Engineers have detected a potential issue with Console credentials and API Keys in the AU1 and IE1 Regions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: DEVELOPER TOOLS (Console, REST API) and PHONE NUMBERS.