Programmable Wireless SIMs Stuck in Updating

Incident Report for Twilio

Resolved

The issue where Programmable Wireless SIMs may be stuck in updating status has been resolved and Programmable Wireless SIMs are operating normally at this time.

Posted May 25, 2021 - 02:26 PDT

Monitoring

Our engineering team has put in a fix to address the issue causing Programmable Wireless SIMs to be stuck in updating status. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 25, 2021 - 01:51 PDT

Update

We continue to investigate the issue where Programmable Wireless SIMs may be stuck in updating status. Connectivity for active SIMs is not impacted. We are actively working to resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.

Posted May 24, 2021 - 23:56 PDT

Investigating

We are investigating an issue where Programmable Wireless SIMs may be stuck in updating status. Connectivity for active SIMs is not impacted. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted May 24, 2021 - 22:56 PDT