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        Inbound SMS Delivery Failures to a Subset of Phone Numbers in Brazil

        Incident Report for Twilio

        Resolved

        The issue affecting message failures to a Subset of Phone Numbers in Brazil has been resolved, and the service is functioning normally at this time.
        Posted Dec 01, 2024 - 08:06 PST

        Update

        We are observing recovery in inbound SMS delivery failures to a Subset of Phone Numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 06:05 PST

        Monitoring

        We are observing recovery in inbound SMS delivery failures to a Subset of Phone Numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 04:10 PST

        Update

        We continue to experience inbound SMS delivery failures to a Subset of Phone Numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 02:24 PST

        Investigating

        We are experiencing inbound SMS delivery failures to a Subset of Phone Numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 01, 2024 - 01:34 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).