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System Metrics
Intermittently Flex Agents are Unable to Accept Inbound Voice Calls in Flex
Incident
Report for Twilio
Resolved
Flex agents are able to operate normally, and there are no indications of service disruption or degradation.
Update
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 8 hour or as soon as more information becomes available.
Update
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Investigating
We are investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: FLEX (Flex Agent Desktop).