Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Failures to Phoenix Network in Russia
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery failures to Phoenix Network in Russia. This incident has been resolved.
      Posted Aug 28, 2024 - 14:19 PDT
      Update
      We are observing successful SMS delivery to Phoenix network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Aug 28, 2024 - 10:58 PDT
      Monitoring
      We are observing successful SMS delivery to Phoenix network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Aug 28, 2024 - 08:55 PDT
      Update
      We continue experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 27, 2024 - 10:09 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 26, 2024 - 10:11 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 25, 2024 - 10:17 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 23, 2024 - 10:18 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 22, 2024 - 10:18 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 21, 2024 - 07:06 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
      Posted Aug 20, 2024 - 07:06 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
      Posted Aug 19, 2024 - 14:49 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Aug 19, 2024 - 06:58 PDT
      Investigating
      We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Aug 19, 2024 - 03:01 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Aug 19, 2024 - 00:16 PDT
      Update
      We are observing successful SMS delivery to Phoenix Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 22:30 PDT
      Monitoring
      We are observing successful SMS delivery to Phoenix Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 20:30 PDT
      Update
      We are experiencing SMS delivery failures to Phoenix Network in Russia again. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 20:28 PDT
      Investigating
      We are experiencing SMS delivery failures to Phoenix Network in Russia again. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 16:38 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Phoenix Network in Russia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Aug 18, 2024 - 15:56 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 13:12 PDT
      Update
      We are still experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Aug 18, 2024 - 11:22 PDT
      Investigating
      We are experiencing SMS delivery failures to Phoenix Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Aug 18, 2024 - 10:33 PDT
      This incident affected: CARRIER NETWORK (SMS, Europe).