SMS Delivery Failures to XL Axiata Network in Indonesia over Domestic Traffic

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to the XL Axiata Network in Indonesia over domestic traffic. This incident has been resolved.

Posted Feb 15, 2021 - 20:11 PST

Monitoring

We are observing successful SMS delivery to the XL Axiata Network in Indonesia over domestic traffic for the last 1 hour. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2021 - 19:49 PST

Update

We are experiencing SMS delivery failures to the XL Axiata Network in Indonesia over domestic traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2021 - 18:27 PST

Update

We are experiencing SMS delivery failures to the XL Axiata Network in Indonesia over domestic traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2021 - 17:28 PST

Investigating

Our monitoring systems have detected a potential issue with SMS to XL Axiata Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2021 - 17:25 PST

This incident affected: CARRIER NETWORK (SMS, APAC).